Returns & Refund Policy

Returns & Refund Policy

Last updated: November 2026

At Slushy Station, we want you to love your machine. That’s why we offer an industry-leading 180-Day Return and Refund Policy, so you can shop with complete confidence.

1. 180-Day Returns
You can request a return or refund for up to 180 days from the date your order was delivered. If you’re not completely satisfied with your Slushy Station for any reason, simply contact our support team and we’ll take care of you.

2. Return Conditions
To be eligible for a return, the machine must be:

  • returned with all original parts and accessories included, such as the lids, taps, drip trays and power cord
  • cleaned, emptied and fully dried before shipping
  • packed securely, ideally in its original packaging, to prevent damage in transit

Items that are damaged due to misuse, accidents, unauthorized modifications or failure to follow the instructions may not be eligible for a full refund.

3. How to Start a Return

  1. Email us at SlushyStationHelp@gmail.com with your order number and the reason for your return.
  2. Our team will reply with return instructions and the return shipping address.
  3. Pack and ship your machine using the instructions provided.

Please do not send items back without contacting us first, as returns sent without authorization may not be processed.

4. Return Shipping
[Customers are responsible for return shipping costs unless the item arrived damaged or defective.] We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

5. Damaged or Defective Items
If your machine arrives damaged or is not working properly, please contact us within 7 days of delivery with your order number and photos or a short video of the issue. We’ll make it right with a free replacement, replacement parts or a full refund, at no extra cost to you.

6. Refunds
Once your return is received and inspected, we’ll email you to confirm the status of your refund. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.

7. Exchanges
If you’d like to exchange your machine for a replacement unit, simply contact us and we’ll be happy to help.

8. Order Cancellations
If you’d like to cancel your order before it ships, contact us as soon as possible and we’ll issue a full refund. Once your order has shipped, it will be handled as a return under this policy.

9. Contact Us
If you have any questions about returns or refunds, our team is here to help:
Slushy Station

SlushyStationHelp@gmail.com