Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: November 2026

At Slushy Station, we work hard to get your machine to you as quickly as possible, so you can start enjoying real slushies at home sooner.

1. Same-Day Order Processing
Every order is carefully packaged and shipped out the same day it’s placed. Orders placed on weekends or holidays ship out on the next business day.

2. Delivery Times
Once shipped, orders typically arrive within up to 2 weeks (14 days), depending on your location and the shipping carrier. Most orders arrive sooner, but please allow the full delivery window before contacting us about a delayed package.

3. Shipping Costs
[Shipping costs, or free shipping if offered, are calculated and displayed at checkout before you complete your purchase.]

4. Order Tracking
As soon as your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way. Please allow up to 48 hours for tracking information to update after shipping.

5. Shipping Address
Please make sure your shipping address is complete and correct at checkout. Slushy Station is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us as soon as possible and we’ll do our best to update it before your order is delivered.

6. Delays
While we ship every order quickly, delivery times can occasionally be affected by factors outside our control, such as carrier delays, severe weather, holidays or high shipping volumes. We appreciate your patience, and our team is always happy to help track down your order.

7. Lost or Damaged Packages
If your tracking shows your order as delivered but you haven’t received it, please check with neighbors and around your property, then contact us within 7 days. If your package arrives damaged, please contact us within 7 days of delivery with your order number and photos of the package and the machine, and we’ll make it right.

8. International Orders
For orders shipped outside of United States, customs duties, taxes or import fees may apply. These charges are the responsibility of the customer and are not included in the order total.

9. Contact Us
If you have any questions about shipping or your order, our team is here to help:
Slushy Station

SlushyStationHelp@gmail.com